Legal
Privacy Policy.
Upgrade Law ('we', 'the practice') respects the privacy of everyone who visits this website or submits an enquiry. This policy explains what we collect, why, and the choices you have. It is an editable draft prepared for review before publication.
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1. What we collect
When you submit the legal enquiry form, we collect the details you provide: your name, email address, phone number, the service category you select, and your enquiry description. We also record a technical reference of your connection (a one-way hashed IP address) to prevent spam and abuse.
2. Why we collect it
Your enquiry details are used solely to review and respond to your request for legal assistance. The hashed connection reference is used only for security and spam prevention. We do not sell, rent or trade your information, and we do not use it for unsolicited marketing.
3. Consent and withdrawal
We process enquiry details on the basis of your consent, given through the consent checkbox on the form, consistent with India's Digital Personal Data Protection Act, 2023. You may withdraw consent or ask us to delete your enquiry at any time by writing to us — we will act on verified requests within a reasonable period.
4. Cookies and analytics
This website uses essential cookies and local storage to function. Analytics tools (such as Google Analytics) are loaded only if you accept them through the cookie banner, and only if such tools are enabled by the site owner. If you decline, no analytics cookies are set. Your choice is stored in your browser and can be revisited by clearing site data.
5. Storage and security
Enquiry submissions are stored in a secured database with access limited to the practice. We apply reasonable technical and organisational safeguards appropriate to the sensitivity of the data. No system is perfectly secure, so please do not send confidential case documents, identity documents, financial records or passwords through this website.
6. Retention
Enquiry records are retained for as long as needed to respond to your request and for any period required by applicable professional or legal obligations, after which they are deleted or anonymised.
7. Your rights
Subject to applicable law, you may ask us for access to the personal data we hold about you, request correction or erasure, or raise a grievance about its handling. Write to the contact email on this website and mark your message 'Data request'.
8. Third-party services
This website may link to third-party services (such as WhatsApp, Google Maps or search engines) whose own privacy policies apply once you follow those links. We encourage you to read them.
9. Changes to this policy
We may update this policy from time to time. The latest version will always appear on this page. [Grievance officer name and contact details to be added before publication.]